CRM Strategist Brent Leary on Social Media and Customer Relationship Management (VIDEO)

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[ YouTube link for mobile viewing ]

Social Media and Customer Relationship Management (CRM) are walking hand-in-hand in the current digital landscape of business. In New York City at the SMB Influencer Awards event, I had a chance to chat with Brent Leary, an expert in this space, to chat about mobility, CRM, and social media – not only the complex relationship between these three concepts, but the impact that they have on small business today. Check out the video above for the full scoop!

Does your business leverage social media to engage in CRM? Share in the comments.

About Luke Reimer

@Luke_Reimer is a Senior Marketing Manager at BlackBerry helping to design, launch, and manage enterprise marketing programs - particularly concerning content across digital mediums. Beyond spreading BlackBerry goodness in enterprise communities, you can find Luke cooking up a storm, out on his motorcycle (when Canadian weather allows), or digging into a good science fiction book.

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