Social Media and Customer Relationship Management (CRM) are walking hand-in-hand in the current digital landscape of business. In New York City at the SMB Influencer Awards event, I had a chance to chat with Brent Leary, an expert in this space, to chat about mobility, CRM, and social media – not only the complex relationship between these three concepts, but the impact that they have on small business today. Check out the video above for the full scoop!
Does your business leverage social media to engage in CRM? Share in the comments.