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	<title>Comments on: CRM Strategist Brent Leary on Social Media and Customer Relationship Management (VIDEO)</title>
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		<title>By: Small Business Gone Social: How We Can Help &#124; Inside BlackBerry for Business Blog</title>
		<link>http://bizblog.blackberry.com/2011/11/crm-strategist-brent-leary/#comment-1189</link>
		<dc:creator><![CDATA[Small Business Gone Social: How We Can Help &#124; Inside BlackBerry for Business Blog]]></dc:creator>
		<pubDate>Fri, 03 Feb 2012 17:58:48 +0000</pubDate>
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		<description><![CDATA[[...] use social media to drive value, but know that there is activity in the social media space around customer relationship management, content and engagement for brand awareness, a wide reach for communication, customer service and [...]]]></description>
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