One of our favorite parts of the BlackBerry ecosystem is the incredible partners that we get to work with on a regular basis. Whether it’s a reseller of BlackBerry solutions, an app developer, or everything in between, building relationships is important to us. What’s also important is making sure that partners have the tools and resources that they need to be successful.
If you’re providing support and services around BlackBerry, or reselling BlackBerry solutions, there are a few exciting changes to the BlackBerry Partner Support Services (BPSS) program that we’d like to share. The goal of these changes is to ensure that you’re able to collaborate with BlackBerry to provide your customers with top notch support.
So what’s changed?
- New program levels with new options to enable partners to price their programs more efficiently and have more consistent margins
- We’ve created a more comprehensive program by providing more options for accessing BlackBerry support representatives New entrance criteria offering discounts tied to BlackBerry Certification
Previously, the partner support program operated on a per-incident model. We’ve heard your feedback and recognize the need for a more consistent cost structure that aligns to the way you do business, which is why we’re introducing per-user (device) per-month fees. This enables you to price your programs more efficiently and have consistent margins.
Additionally, we’re now providing more flexible access to our technical support levels based on your business need. Whether it’s a small issue or you need extensive troubleshooting, the options are much more comprehensive. Lastly, while Tier 3 support customers had an upfront program fee in the past, we’re now requiring BlackBerry certification – which many of you already have.
Register for the BlackBerry Partner Support Services program
Partners can also extend their current offering by becoming a reseller of our BlackBerry Technical Support Services program. This enables you to provide your customers with additional services without having to commercialize your own offerings. Visit http://www.blackberry.com/btss to learn about BlackBerry Technical Support Services.
How will these changes to the BPSS program benefit your business? Share in the comments below.