Mobile Computing Corp. Inc. (MCC) has been developing, supporting and advising on leading edge mobile field force automation and optimization solutions for more than 25 years. As a participant in BlackBerry’s Early Adopter Program (EAP), MCC was one of the first businesses to deploy the new BlackBerry 10 platform and BlackBerry Enterprise Service 10. We were thrilled to connect with MCC’s CEO Camille Peters about her company’s experience.
One aspect of BlackBerry 10 that impressed MCC right away was the seamlessness of the upgrade process using BlackBerry Enterprise Service 10. “Within two hours, the device was on my desk and working almost flawlessly. Typically, we have to do some tweaking when we put our app on a new device, even if it’s just an updated device,” said Peters. “The fact that the transition was seamless was a huge benefit for us. And I absolutely love the screen and clarity on the BlackBerry 10.”
MCC works with a variety of clients to develop customized and pre-packaged mobile applications for a number of mobile devices. Given the diversity of the company’s clientele, MCC was excited to offer customers with “BYOD” capabilities with the improvements to BlackBerry Balance technology on BlackBerry 10.
“Our customers need to keep their business applications secure, preserved and separate from personal content. BlackBerry Balance separates the work and personal space on one device,” said Peters. “BlackBerry Enterprise Service 10 takes it to the next level and will allow us to manage any personal or corporate owned BlackBerry smartphone or tablet. It allows us to run our application from a single, secure management platform. More and more, employees want to use their own device and organizations want to provide that flexibility.”
Another positive aspect of MCC’s BlackBerry 10 upgrade process has been their experience with the BlackBerry support team. The company conducts a large amount of beta testing and field trials with hardware partners, which demands responsive tech support from partners. “We need [our partners] to understand our business and to support us when we have issues. From the very beginning, the team [at BlackBerry] has been incredibly supportive and receptive to us,” said Peters. “The level of contact and assistance exceeds any others we’ve ever worked with.”
What are your organization’s priorities when transitioning or upgrading to a new mobile platform? Share in the comments section below.