Any industry with on-the-go employees needs secure and reliable mobility to keep their people efficient and productive. When your business is spread across the globe, that need gets amplified by vast distances.
That’s the case with Samuel, Son & Co., Limited (Samuel), a North American leader in metals processing, manufacturing and delivery.
“When you’re selling commodities, it’s critical to establish trust with your customers. We’ve invested years into building these relationships, so the security and responsiveness of our communications are essential to our business pipeline,” explains Bob Carter, Samuel’s Chief Information Officer.
Otherwise, the whole process runs the risk of falling apart. This was underscored by John Taylor, chairman of Wayne State University’s department of marketing and supply-chain management, in the Detroit Free Press this month as he explained how dependability is key in logistics.
“You can plan a system as long as you know the transportation will be on time,” he said. “Big problems arise when you have lack of reliability.”
Keeping Customers Up to Speed – and Happy
A customer that doesn’t receive all the right notifications if there’s a delayed shipment of rolled steel might have to halt production, which costs them money with every passing second, and means they might not be a customer for very much longer.
Samuel relies on being able to coordinate logistics across the U.S., Canada, and Mexico, as well as places as far as Australia and China. To prevent or solve logistics problems in a supply chain, you need to connect the right people and give them easy access to the right data.
That’s why, after a competitive review, Samuel chose BlackBerry’s enterprise mobility management solution, BlackBerry Enterprise Service 10 (BES10), allowing them to manage employees with BlackBerry 10 smartphones alongside coworkers using iOS and Android devices – all from the same unified console.
With BES10, Samuel has a secure and reliable platform for keeping customers and employees connected so there are no surprises.
Making it Easy for Staff
A big part of running an agile business that fills client orders efficiently is having people who can become productive quickly. Along with the tech and implementation support that comes with BES10, BlackBerry provided Samuel’s workforce with the training they needed to hit the ground running.
“The product training support helped in eliminating the learning curve for employees for an easy and effortless transition,” said Carter.
Read the full case study and find out more about how BlackBerry helps leading global manufacturing companies stay ahead of the competition.