Case Study: Leading Healthcare Provider’s Workers Benefit from BES

Case Study

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Established in 1961, Revera Home Health is one of North America’s leading providers of home health services with more than 200 retirement residences, long-term care homes, and skilled nursing facilities. Over 25,000 seniors and their families are cared for every day by the dedicated Revera staff, including a fleet of 5,000 front line employees who visit clients in their homes.

Revera Home Health has seen tremendous growth over the years but the administrative aspects hadn’t evolved with the business.

revera-logoPhone-based systems were still being used for the scheduling and tracking of appointments and paper was used to keep track of patient details. With so many clients and employees, and over four million hours of services clocked annually, the old way of working wasn’t efficient anymore

Welcoming New Ways of Working

“We knew there had to be a better and more effective way to communicate as a team,” said Jo-anne Stone-Burke, National Director, Strategic and Operational Transformation, Revera Home Health. “So we turned to GoldCare and BlackBerry to help us innovate and evolve the mobility strategy of our Home Health division, allowing us to focus on what we do best—providing quality care to our clients, in the comfort of their own homes. The decision has resulted in significant enhancements that are having a lasting impact on our business.”

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By using BlackBerry 10 smartphones with GoldCare’s MobilityPlus healthcare management app installed, healthcare workers can now easily keep track of appointments and schedules, have access to the latest client information while on the go, and record and store patient information securely on their smartphones.

Supported by BlackBerry

BES was Revera’s enterprise mobility management (EMM) platform of choice not just for its security and efficiency, but for its multi-platform management capabilities as well. Many of Revera’s nurses and therapists use Android™ tablets while on the job. BES allows Revera to manage the mobile devices employees prefer easily and efficiently, while at the same time keeping sensitive client data secure.

Read more about how BlackBerry is helping Revera healthcare providers work efficiently so that they can focus more on their patients in this case study. BlackBerry was built to help businesses work better, and this is just one of many BlackBerry Customer Success Stories that can be found on our website.

About Nadia S.

I lead the Customer Success Program at BlackBerry. I am always on the lookout for stories that highlight our customers' successful and innovative use of BlackBerry solutions. Check out more stories here: www.blackberry.com/go/success

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