Listening In: Is Call Recording in Finance Finally Overcoming Its Growing Pains?

Enterprise

mcr-financeWhat Makes Mobility Such A Compliance Nightmare?

Regulatory measures such as the Dodd-Frank Act and MiFID II changed – and continue to change – how the financial services sector operates. Never before had the finance industry been under such scrutiny, with firms now subject to a range of mandates involving security, recordkeeping, and risk management. Given the heavy fines and reputational damage that would result from a lack of compliance, ignoring regulatory guidelines is not an option.

Perhaps worse still, these regulations tend to be in a constant state of flux – meaning that organizations not only need to be secure enough to comply, but agile enough to adapt to a changing regulatory climate.

Unfortunately, where call recording is concerned, this is no mean feat. In order to achieve compliance here, financial organizations must record and retain business-related voice communications – whether originating from a landline, VOIP connection or mobile device – for a period ranging from six months to seven years. Not surprisingly, it’s mobile devices that throw a wrench in the gears here.

There are several reasons for this:

  • PRIV_1Mobile devices lack a physical, consistent network connection: Given that call recording solutions generally leverage an organization’s network, the fact that mobile devices are capable of operating independently from said network – and occasionally without a network connection at all – is a significant pain point.
  • Mobile users have expectations of convenience: Mobile devices are significantly more complex than landlines and used for far more than simply making phone calls. Modern employees place a premium on productivity and convenience. Therefore, if a mobile call recording (MCR) solution requires them to take any steps beyond dialing a phone number, they’ll either disable or circumvent it.
  • BYOD complicates call recording: In addition to the convenience problem, many employees also use their business phones for personal calls. If a solution is unable to differentiate between business conversations and private conversations, it could potentially land your organization in a great deal of legal trouble.

So, now that we’ve got a clear idea of the challenges represented by mobile when it comes to call recording, what can be done to address them?

The Problem with Mobile Call Recording

Employees are going to continue using mobile devices to enhance their productivity, and mobile will continue to be an excellent means of ensuring job satisfaction and workplace efficiency.  Moving forward, smartphones will become increasingly ubiquitous, both within enterprise and without; global smartphone users are expected to number 6.1 billion by 2020, overtaking fixed phone service in sheer numbers.

In short, mobile isn’t going anywhere – and the longer your organization waits to address its compliance challenges, the more difficult that’s likely to become. The problem is that at the present moment, there exist very few simple mobile call recording platforms. Most MCR solutions are either overly complex, integrate poorly with existing architecture or provide a poor user experience.

That’s where Tango Networks comes in.

Passport_2The Tango Networks Solution

The Tango Networks’ Mobile Call Recording solution integrates seamlessly with your organization’s existing recording platform, providing seamless mobile call recording while leveraging your existing investments. These recordings, controlled by IT, are kept readily available for both retrieval and analysis. In short, Tango Networks provides your business with a compliant call recording system capable of operating independent of carrier, network and geography.

By leveraging the power of BES12, Tango Networks’ MCR platform also enables administrators to enforce the use of compliant business lines on all BlackBerry 10 smartphones, ensuring that all calls are both secured and recorded. In addition, if the enterprise allows it, administrators can choose to provide employees with a non-recorded personal line. Tango Networks MCR is also completely automated for the end user, meaning it won’t interfere with their productivity.

Want to learn more about mobile call recording with Tango Networks? Read our new whitepaper, Compliant Calling: How Industry Regulations Are Influencing Financial Services, and other resources on our websiteAnd if you’d like to know more about call recording’s essential role in compliance, compliance in general, check out Why You Can’t Be Compliant Without Mobile Call Recording.

About Phil Cheetham

I am a Senior Enterprise Marketing Manager at BlackBerry, focused on designing, launching and managing enterprise marketing programs globally.

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