How to Find Help for Any BlackBerry Enterprise Solution, App or Device

How-to

help-153094_640You can use help.blackberry.com for all of your BlackBerry software and device documentation needs. On the main BlackBerry Help and Manuals landing page, we’ve organized the various BlackBerry products into sections about Enterprise services, Devices and Apps. Just click on the product that you are interested in, and you’ll be taken to a page that displays all the information that is available for it.

One useful feature of help.blackberry.com is the search function, which allows you to quickly and easily find information about the particular feature you’re interested in. The BlackBerry Enterprise Documentation team uses site analytics to track the terms users are searching on and uses the results to ensure that users find what they’re looking for.

Another helpful feature of help.blackberry.com is product-specific searching. You can search the entire site from the main Help and Manuals landing page, or you can click on your product of interest and limit your search results. For example, click on BES12 and your search results will be limited to BES12.

HelpSearch

Search results return with the most relevant topics listed first. For example, a search of information about SCEP reveals the following results:

HelpSearchResults

One thing to note: If the information you’re looking for is in a PDF, the only way to search that document is to open the PDF and use CTRL+F.

HelpSearchPDF

You can use the same search mechanisms that you use in other search engines in help.blackberry.com. For example, you can link multiple phrases with a + sign or use quotation marks to search for an exact phrase.

Think of the search feature on help.blackberry.com as the fastest way to find the information that you need.

Go to help.blackberry.com and try it today! Watch this blog for more tips, tricks and updates about help.blackberry.com!

Thanks to smartphones and tablets, employees are more productive than ever before, but they’re also taking risks with those devices that can threaten the security of your crucial business data and applications. If you’re concerned about balancing mobile productivity and security, don’t miss the BlackBerry Enterprise Mobility Forum live events coming to Pittsburgh, Houston, and Columbus, Ohio, in September. See solutions in action, speak to mobility and security experts, and share ideas with like-minded colleagues. Learn more and register today.

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