Based on its recent analysis of the mobile device management market, Frost & Sullivan has recognized BlackBerry with the 2012 Latin America Frost & Sullivan Award for Competitive Strategy Leadership. BlackBerry Enterprise Service 10 allows administrators to secure and manage BlackBerry, iOS, and Android devices – meeting the challenges that BYOD presents to IT departments and businesses in a fast-paced mobile ecosystem. In addition, BES 10 enables customers to create and manage groups, manage user profiles, provision devices, and more, all from a single unified and web-based interface.

“BlackBerry follows a very aggressive competitive strategy, leveraging its strong client base and brand awareness in the enterprise segment,” said Frost & Sullivan Technology Team Leader Fernando Belfort. “The presence of large enterprises and multinational companies in its client base encourages it to leverage its up-selling strategy, offering clients end-to-end mobile solutions, including highly effective mobile device management capabilities.”

BlackBerry’s smartphones are known to be the most secure in the market; BlackBerry Enterprise Service 10 further solidifies this reputation. “BlackBerry has demonstrated its ability to address the enterprise mobility needs of different verticals in Latin America,” noted Belfort. “BlackBerry Enterprise Service 10 provides a solution that is robust, integral, secure, easy to implement and based on a distinct payment model, underlining the company’s astute competitive strategies.”

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

“It is an honor and privilege for BlackBerry to be the recipient of this prestigious award. Latin America is a very important market for BlackBerry and one in which we enjoy a leadership position in the enterprise segment. With BlackBerry Enterprise Service 10, we look forward to continuing to provide our customers with best-in-class solutions that meet their enterprise mobility management needs in a way that BlackBerry is uniquely positioned to deliver,” said Bareck Aman, Regional Director for Enterprise Strategy and Sales in Latin America for BlackBerry.

You can learn more about the award at the Frost & Sullivan website. We’re excited about the award and equally excited to see businesses not only in Latin America but around the world upgrading to BlackBerry 10 and BlackBerry Enterprise Service 10 in order to take advantage of the multi-platform capabilities.

What feature of BlackBerry Enterprise Service 10 makes your life easier as an administrator or business? Share in the comments below.

The best defense is a good offense, including when it comes to your BlackBerry Enterprise Server (BES) and BlackBerry Enterprise Service 10 settings for enterprise mobility management. By regularly reviewing your settings, you’re helping your business maintain its important connectivity to the BlackBerry infrastructure and ensure the best possible BlackBerry experience.

BlackBerry executives want to ensure our customers are fully equipped to maximize their investment in BlackBerry technology and services. “BlackBerry has invested in the expansion of our infrastructure in an effort to continuously improve resiliency and scalability to meet the ever-evolving needs of our customers and BlackBerry’s continued global growth,” said Jeff Holleran, Senior Director of Enterprise Product Management. “We want to help ensure our customers have the best possible BlackBerry experience, and one way to do this is by encouraging administrators to regularly check that the correct SRP and IP addresses are being used to connect to the BlackBerry infrastructure.”

Here are five tips to optimize your BlackBerry Enterprise Server connectivity to the BlackBerry infrastructure:

1. Review Knowledge Base (KB) articles KB16738, KB03735, and KB04359 available at www.blackberry.com/btsc/. These include technical information on the recommended BES configuration settings.
2. Conduct a BlackBerry SRP test before making changes on your firewall to confirm whether or not your firewall is configured properly and validate the intended SRP path. (This applies to both BlackBerry Enterprise Server 5.x and BlackBerry Enterprise Service 10)
• Fig. 1: Here is a screenshot of the “bbsrptest” tool what you will see when conducting a BlackBerry SRP test. Note: You would substitute the host name for the SRP address/host that your company connects to (or proxy if you are using a specific proxy), as well as a custom port.



• Fig. 2 If you’re a BES 5.x customer you can also go into the BlackBerry Server Configuration panel settings and click on the BlackBerry Router tab. Here you will find the Router settings which includes the SRP Address, SRP host port (outbound), and BlackBerry services connection port (inbound). There is also a “Test Connection” button which displays which SRP address and port it is attempting to connect to and whether it is successful.



3. Verify that the appropriate country SRP address and IP ranges are allowed through your corporate network firewall.
4. If you are using proxy servers, view recommended configuration for SRP connections through a proxy here KB19236.
5. BES administrators should review settings regularly as updates are added to the KB articles as required.

The knowledge base articles referenced will help ensure your BlackBerry Enterprise connectivity and corporate firewall settings stay up to date, are configured correctly, and help you determine if these changes apply to your business. To check for any changes that can impact your business, take a look at the KB article links provided in the tips above for more details.

So there you have it – five tips to maximize your BlackBerry Enterprise Server and BlackBerry Enterprise Service 10 settings by ensuring you are configured correctly. We are committed to keeping your business moving!

If you have any questions that are not answered in the KB articles, please follow your standard BlackBerry support path. In addition, you can head on over to the BlackBerry Community Support Forums – Business Support Forums.

While countless individuals were involved in the making, launching, and deploying of BlackBerry Enterprise Service 10, we thought we’d gather a few together and hear what they had to say about both BlackBerry Enterprise Service 10 and BlackBerry 10. Check out the video below for the full scoop:

[ YouTube link for mobile viewing ]

Have you downloaded the free 60-day trial of BlackBerry Enterprise Service 10? Tell us your thoughts on our LinkedIn recommendation page. And don’t forget that the BlackBerry 10 Ready Program is full of resources and offers to help get you started.

Attend the BlackBerry Enterprise Forum 2012 to learn where the mobile enterprise is heading and the vision and technology that Research in Motion® has in place to get you there. We’ll be talking about BlackBerry® 10 and how it will extend the trusted security and management capabilities of BlackBerry to a brand new mobile computing platform.

Gain insights into RIM’s vision for the future of the mobile enterprise and leave with a solid understanding of how a unified solution of hardware and software can give employees access to the information they need to conduct a full day of productive work from anywhere, without compromise. If you’re an IT Manager or Director, Wireless Specialist, Service Manager, BlackBerry Enterprise Solution or Messaging Admin, Mobility Engineer, or Line of Business Manager looking to improve mobility in your departments, this is an event you won’t want to miss.

Key topics at the BlackBerry Enterprise Forum will include enterprise mobility trends, RIM’s commitment to the enterprise, and the BlackBerry Enterprise software and service roadmap. You’ll also get a sneak peek and live demo of the BlackBerry 10 platform, experiencing how BlackBerry 10 will ultimately increase productivity while empowering users to stay fluidly connected to all aspects of their life.

Dates and Locations

October 11, 2012—Toronto

October 11, 2012 – Montréal (presented in French)

October 15, 2012—Ottawa

October 15, 2012 – Calgary

October 17, 2012 – Vancouver

October 18, 2012 – Winnipeg

October 23, 2012 – Halifax

For insights and best practices on effectively managing mobility within your organization and to learn what’s next for BlackBerry, register now.