Inside BlackBerry for Business Blog » BlackBerry Leadership Series

BlackBerry Leadership Series Part 3: It’s All About You [VIDEO]

Steph F. — Mon, 28 Jan 2013 13:36:51 +0000

There is no better way to finish this leader series than by starting and ending with the focus on our customer experience. Committed to pushing the boundaries of mobile computing, BlackBerry 10 symbolizes over a decade of innovation.

This week’s three-part leadership series gives a behind the scenes look at what three of our top senior executives are most looking forward to with the launch of BlackBerry 10 from a customer perspective.

According to Mike Maloney, VP of Customer Support Operations – Americas, “Every customer support agent at Research In Motion that is helping BlackBerry 10 customers already has a BlackBerry 10 smartphone in their hands. Our support agents are ready and waiting to help troubleshoot any issue. People may not realize that we are running a global operation. We can support any country, any enterprise, any customer around the world.”

Sincere thanks to Scott Totzke, Senior VP of the BlackBerry Security Group, Pete Devenyi, Senior VP of Enterprise Software, and Mike Maloney, VP of Customer Support Operations – Americas for their participation in this video series.

[ YouTube link for mobile viewing ]

Thanks for tuning into this three-part leadership series! Stay tuned to the Inside BlackBerry for Business Blog as we get ready to share with the world what BlackBerry 10 has to offer.

BlackBerry Leadership Series Part 2: A Look Inside the Technology Within BlackBerry 10 [VIDEO]

Steph F. — Mon, 21 Jan 2013 14:08:45 +0000

BlackBerry 10 is coming soon! This week’s leadership video reveals a bit more about the technology built into BlackBerry 10, and what the BlackBerry team is looking forward to showing the Enterprise market. This “behind the scenes” leadership series was filmed to tell the personal side of the making of BlackBerry 10, and highlight some of the incredible benefits our leadership team has focused on delivering to our enterprise customer segment. The entirely re-designed and re-engineered BlackBerry 10 experience is definitely something we are proud of!

According to Mike Maloney, VP of Customer Support Operations – Americas, “I’ve been at RIM for 10 years, and we are moving forward at a pace that I have not seen before. It is very exciting and invigorating both for the staff and for our customers.” Scott Totzke, Senior VP of the BlackBerry Security Group, sees similar enthusiasm for BlackBerry 10’s focus on innovation: “We continue to focus on moving forward and re-inventing our platform. BlackBerry 10 is the first time our customers get to see this innovation. We know it’s going to drive new paradigms for mobile computing, tablets, smartphones, and other types of technology you haven’t even imagined yet.”

To hear more about what Scott Totzke, Mike Maloney, and Pete Devenyi, Senior VP of Enterprise Software, have to say about the technology inside BlackBerry 10, tune in to this week’s newly released video interview.

[ YouTube link for mobile viewing ]

What did you think about this week’s video? Do you have any comments or questions for the leaders we have featured this week? Let us know by commenting below!

BlackBerry Leadership Series Part 1: Behind the Scenes with Our Enterprise Leaders [VIDEO]

Steph F. — Mon, 14 Jan 2013 18:25:12 +0000

The energy inside Research In Motion (RIM) is at an all-time high. We are weeks away from the biggest product launch in BlackBerry history. To capture some of the excitement, I took a moment to connect with a few of our senior executives who have been leading teams directly involved in the making of BlackBerry 10.

[ YouTube link for mobile viewing ]

Each week leading up to the launch of BlackBerry 10, I will be releasing a fresh video interview clip with this group of execs. Special thanks to: Scott Totzke, Senior VP of the BlackBerry Security Group, Pete Devenyi, Senior VP of Enterprise Software and Mike Maloney, VP of Customer Support Operations – America’s, for participating in this “behind the scenes” leadership video series for our Inside BlackBerry For Business blog readers!

This week’s video clip gives an inside look into the teams who have been working hard behind the scenes on the launch of BlackBerry 10 and BlackBerry Enterprise Service 10. Whether from an enterprise software, security or customer support perspective – each piece of BlackBerry 10 has been architected with our customers in mind.

Our global employees have been working tirelessly to perfect the customer experience. According to Pete Devenyi, his team has “been working around the clock to get BlackBerry 10 and BlackBerry Enterprise Service 10 out the door.” Similarly, Scott Totzke’s team has been fine tuning the embedded security features – a core BlackBerry differentiator. “We’ve been looking at BlackBerry 10 as a new paradigm in mobile computing…we’ve now taken an opportunity to re-invent the platform and make security a strategic enabler – not just for BlackBerry, but our customers.”

Tune in to this week’s video to hear how these leaders have been leading their team’s on this incredible road to executing BlackBerry 10.

Have any comments for the leaders featured in this week’s video? Let us know by commenting below!