A service pack is now available for BlackBerry® Mobile Voice System (MVS) 5.2 that expands PBX interoperability to include Siemens Enterprise Communications HiPath 4000 v6, in addition to existing support for Cisco, Mitel and Avaya PBX’s. The release also supports ITU-T E.164, the international public telecommunication numbering plan, as well as coordinated the Coordinated Universal Time (UTC) time standard.

A cost effective approach to mobile call recording, BlackBerry MVS integrates with leading third party call recording platforms and provides IT administrators the ability to configure BlackBerry smartphones used to route mobile calls made for business purposes through the corporate phone system, allowing conversations to be captured and archived for future reference.

BlackBerry MVS can help organizations comply with government regulations such as the FSA policy 10/17 (UK) to record calls associated with financial transactions and the Dodd-Frank Act (US) for trading records by logging call detail records of mobile calls in UTC time standard.

Learn About the Benefits of BlackBerry MVS

BlackBerry MVS is designed to increase the productivity of the ever-growing mobile workforce by unifying mobile and desk phone features. It provides users with one business phone number, one caller ID, and one voicemail box that is easily accessed from home, work, or on the go.

• Helps organizations comply with government or regulatory compliance
• Logs call detail records in UTC format and integrates with leading third-party call recording platforms
• Can reduce overall telephony costs
• BlackBerry MVS supports the use of voice over Wi-Fi®, so organizations can reduce their overall mobile telecommunication costs
• Improves productivity
• MVS is designed to improve productivity by reducing the time employees spend checking voicemail and returning calls, and with only one number to reach you, lets workers respond to customers faster
• Provides greater reliability in poor or congested data coverage areas
• BlackBerry MVS helps users by taking or placing calls through an organization’s PBX when mobile data coverage is poor or does not exist

Customers who have deployed BlackBerry MVS

Learn more about customers that have deployed BlackBerry MVS to achieve regulatory compliance and realize significant saving on mobile calls, including Nomura International PLC and Bank am Bellevue.

Companies have experienced significant cost reduction and increased productivity with BlackBerry MVS. Leclerc Scarmor, a leading French retail network with over 530 independent distributors operating over 600 stores across Europe, successfully integrated BlackBerry MVS into their business continuity plan. With BlackBerry MVS, they decreased mobile phone costs as outgoing BlackBerry calls made on site route over the company’s Wi-Fi network to the PBX, which means that these calls are charged at landline rates rather than mobile rates. Read the full story here.

Learn More about BlackBerry MVS & Achieving Regulatory Compliance

Looking to learn more about achieving regulatory compliance? Check out:

• Webinar: “Banking on BlackBerry: Achieving Regulatory Compliance”
• Learn how BlackBerry UCC (Unified Communications and Collaboration ) helps financial services organizations stay productive and collaborative on their BlackBerry smartphones, while achieving regulatory compliance
• Guide to Call Recording with BlackBerry Smartphones
• Understand Call Recording For Regulatory Compliance and Risk Management, including where mobile communications fit, what it means for CIOs, and what mobile recording options are available

BlackBerry MVS is available globally. To learn more about BlackBerry MVS and how to get it, visit www.blackberry.com/mvs

How has your organization approached regulatory compliance and call recording? What are some of the challenges that you’ve encountered? Share in the comments below.

BlackBerry MVS is just one solution that makes up our Unified Communications & Collaboration (UCC) portfolio. To find out more on how BlackBerry addresses the Content Management, Voice Conferencing, and Enterprise Instant Messaging needs of an increasing mobile workforce, check out the interview below.

[ YouTube link for mobile viewing ]

How have BlackBerry products improved your productivity and helped you get things done when collaborating with other co-workers, customers, and partners? Share in the comments below.

[ YouTube link for mobile viewing ]

More and more enterprises – especially in financial services, healthcare and manufacturing – are turning to BlackBerry Mobile Voice System to help them address their regulatory compliance needs, improve productivity, and reduce their telecom costs. We have some great customer success stories from Mitel, Nomura Bank, Bank am Bellevue, University Hospitals Birmingham, London Health Sciences Centre, and LTT Vending at www.blackberry.com/mvs. (For similar stories on a wide range of BlackBerry products and services, check out the newly redesigned BlackBerry Customer Success Story website!)

Here is how some of the new features in BlackBerry Mobile Voice System v5.2 can address an enterprise’s Unified Communications & Collaboration needs:

• Call forwarding – incoming calls can be automatically forwarded to a different phone extension or a different phone number altogether.
• Enhanced reliability in areas of poor or no mobile data coverage – BlackBerry Mobile Voice System is designed to support the placing of calls on mobile networks that have little or no data coverage. This is especially important when roaming internationally and it is a distinct advantage since many competitive systems require a data connection to complete a phone call.
• Additional business phone systems support – BlackBerry Mobile Voice System v5.2 now supports these additional phone systems: Cisco Business Edition 5000 and 6000 and Siemens OpenScape v5.

Did you know that BlackBerry Mobile Voice System can support multiple phone systems on the same server? This is a common occurrence in enterprises that operate in multiple locations with different phone systems, and BlackBerry MVS can support systems from Cisco, Avaya, Nortel, Siemens, and Mitel. Check out the video below to learn more about BlackBerry Mobile Voice System, how it integrates with the existing systems that many organizations have, and the benefits overall.

For more details on BlackBerry Mobile Voice System, head over to http://www.blackberry.com/mvs.

Does your business use BlackBerry Mobile Voice System? How has it benefited your organization in terms of increased productivity or cost reduction? Share in the comments below.

Do you remember the days when the only way to access your email was to boot up your desktop and log-in to your corporate intranet? When the phone on your desk was simply a phone devoid of any real features, connected to a completely separate PBX system? When your mobile phone made voice calls, sent text messages and did little else? Things have sure changed since then. The emergence of new technologies is causing a re-evaluation of devices and their relevance in the office. The distinction between laptops, tablets, desk phones, and smartphones is blurring as the capabilities of these devices evolve and converge making collaboration more seamless. The “new office” is wireless, and traditional office devices such as the laptop and desk phone have the potential to ultimately be replaced.

Three technology drivers have made a significant impact on how we work: cloud computing, the convergence of voice and data, and wireless technology.

Cloud computing allows you to access applications that you use on a daily basis over a network rather than from a local computer. With the cloud, software applications are centralized and standardized. Cloud computing typically involves provisioning of dynamically scalable and virtualized resources to ensure reliability and good performance. As network bandwidth has increased along with security, accessing applications from the cloud has become a viable model for many businesses. End-users are freed from their office desktop as long as they have access to the Internet. IT has a much simpler and lower cost way to update applications and perform routine maintenance.

A second driver of change in the workplace is the convergence of voice and data. The traditional desk phone is a voice-only device. Mobile phones used to be primarily voice-only devices. The Internet has changed all that. Circuit-based systems have given way to packet-based systems, allowing voice and data streams to converge, making a voice call indistinguishable from an email – it’s just a bunch of packets. Information such as location and presence status that formerly stayed locked within the telecom network can now be leveraged for richer communications. The implications in the office are tremendous. With a fully IP-based communications system such as the Mitel® Communications Director (MCD) and BlackBerry® Mobile Voice System (BlackBerry MVS), IT departments can deliver a wireless-only solution designed to support all types of workers (desk users, mobile users and users who embody both) and avoid buying multiple devices. With this solution, users can access standard office phone features, such as conferencing, call controls and extension dialing without having to first manually dial into the corporate voice system. Calls on BlackBerry® smartphones can be seamlessly handed off between Wi-Fi® and cellular networks. You can move a call between any device in the user’s Personal Ring Group, and between cellular and Wi-Fi networks. Users have a single number for all devices in their network. Businesses may be able to significantly lower their long distance roaming costs with BlackBerry MVS since it uses optimized call routing and can make calls over Wi-Fi networks.

Wireless technology is another key driver of change in the workplace. Over the last decade there’s been an increasing trend to working remotely, in home offices or satellite offices rather than in a single corporate office. Companies can expand without the need to buy more office space while offering prospective employees the convenience and flexibility afforded by working from home. Tablet computers, like the BlackBerry® PlayBook™ tablet, combined with a BlackBerry smartphone, Bluetooth® keyboard, mouse and headset, are designed to offer a desktop-like experience with optimal portability. BlackBerry® Balance™ technology, software that is designed to let IT departments securely separate corporate and personal data while providing a unified view into both, brings even more simplification since it eliminates the need for employees to have two smartphones.

So how does all of this come together? As an end user, your life is simplified with an all-in-one solution. You no longer have to deal with devices and applications that work only in their own silos. Applications are delivered to you from the cloud, securely over the network and available on your BlackBerry PlayBook tablet or BlackBerry smartphone whether you’re at home, in the office or on the road. In the future, the desk phone experience could be replaced by a BlackBerry smartphone and your desktop computer could be replaced by a BlackBerry PlayBook tablet. When you receive or make calls, Mitel MCD and BlackBerry MVS are designed to provide a seamless experience that looks and feels the same as when you’re at your desk. Get ready, the future is here!

To learn more, register now for the Mitel Discovery Series webinar: Office of the Future with Mitel and BlackBerry. The webinar takes place on Tuesday, June 28th at 1:00pm EDT.

- Bill Gough, Director, Unified Communications Partner Alliances