A service pack is now available for BlackBerry® Mobile Voice System (MVS) 5.2 that expands PBX interoperability to include Siemens Enterprise Communications HiPath 4000 v6, in addition to existing support for Cisco, Mitel and Avaya PBX’s. The release also supports ITU-T E.164, the international public telecommunication numbering plan, as well as coordinated the Coordinated Universal Time (UTC) time standard.

A cost effective approach to mobile call recording, BlackBerry MVS integrates with leading third party call recording platforms and provides IT administrators the ability to configure BlackBerry smartphones used to route mobile calls made for business purposes through the corporate phone system, allowing conversations to be captured and archived for future reference.

BlackBerry MVS can help organizations comply with government regulations such as the FSA policy 10/17 (UK) to record calls associated with financial transactions and the Dodd-Frank Act (US) for trading records by logging call detail records of mobile calls in UTC time standard.

Learn About the Benefits of BlackBerry MVS

BlackBerry MVS is designed to increase the productivity of the ever-growing mobile workforce by unifying mobile and desk phone features. It provides users with one business phone number, one caller ID, and one voicemail box that is easily accessed from home, work, or on the go.

• Helps organizations comply with government or regulatory compliance
• Logs call detail records in UTC format and integrates with leading third-party call recording platforms
• Can reduce overall telephony costs
• BlackBerry MVS supports the use of voice over Wi-Fi®, so organizations can reduce their overall mobile telecommunication costs
• Improves productivity
• MVS is designed to improve productivity by reducing the time employees spend checking voicemail and returning calls, and with only one number to reach you, lets workers respond to customers faster
• Provides greater reliability in poor or congested data coverage areas
• BlackBerry MVS helps users by taking or placing calls through an organization’s PBX when mobile data coverage is poor or does not exist

Customers who have deployed BlackBerry MVS

Learn more about customers that have deployed BlackBerry MVS to achieve regulatory compliance and realize significant saving on mobile calls, including Nomura International PLC and Bank am Bellevue.

Companies have experienced significant cost reduction and increased productivity with BlackBerry MVS. Leclerc Scarmor, a leading French retail network with over 530 independent distributors operating over 600 stores across Europe, successfully integrated BlackBerry MVS into their business continuity plan. With BlackBerry MVS, they decreased mobile phone costs as outgoing BlackBerry calls made on site route over the company’s Wi-Fi network to the PBX, which means that these calls are charged at landline rates rather than mobile rates. Read the full story here.

Learn More about BlackBerry MVS & Achieving Regulatory Compliance

Looking to learn more about achieving regulatory compliance? Check out:

• Webinar: “Banking on BlackBerry: Achieving Regulatory Compliance”
• Learn how BlackBerry UCC (Unified Communications and Collaboration ) helps financial services organizations stay productive and collaborative on their BlackBerry smartphones, while achieving regulatory compliance
• Guide to Call Recording with BlackBerry Smartphones
• Understand Call Recording For Regulatory Compliance and Risk Management, including where mobile communications fit, what it means for CIOs, and what mobile recording options are available

BlackBerry MVS is available globally. To learn more about BlackBerry MVS and how to get it, visit www.blackberry.com/mvs

How has your organization approached regulatory compliance and call recording? What are some of the challenges that you’ve encountered? Share in the comments below.

BlackBerry MVS is just one solution that makes up our Unified Communications & Collaboration (UCC) portfolio. To find out more on how BlackBerry addresses the Content Management, Voice Conferencing, and Enterprise Instant Messaging needs of an increasing mobile workforce, check out the interview below.

[ YouTube link for mobile viewing ]

How have BlackBerry products improved your productivity and helped you get things done when collaborating with other co-workers, customers, and partners? Share in the comments below.

[ YouTube link for mobile viewing ]

More and more enterprises – especially in financial services, healthcare and manufacturing – are turning to BlackBerry Mobile Voice System to help them address their regulatory compliance needs, improve productivity, and reduce their telecom costs. We have some great customer success stories from Mitel, Nomura Bank, Bank am Bellevue, University Hospitals Birmingham, London Health Sciences Centre, and LTT Vending at www.blackberry.com/mvs. (For similar stories on a wide range of BlackBerry products and services, check out the newly redesigned BlackBerry Customer Success Story website!)

Here is how some of the new features in BlackBerry Mobile Voice System v5.2 can address an enterprise’s Unified Communications & Collaboration needs:

• Call forwarding – incoming calls can be automatically forwarded to a different phone extension or a different phone number altogether.
• Enhanced reliability in areas of poor or no mobile data coverage – BlackBerry Mobile Voice System is designed to support the placing of calls on mobile networks that have little or no data coverage. This is especially important when roaming internationally and it is a distinct advantage since many competitive systems require a data connection to complete a phone call.
• Additional business phone systems support – BlackBerry Mobile Voice System v5.2 now supports these additional phone systems: Cisco Business Edition 5000 and 6000 and Siemens OpenScape v5.

Did you know that BlackBerry Mobile Voice System can support multiple phone systems on the same server? This is a common occurrence in enterprises that operate in multiple locations with different phone systems, and BlackBerry MVS can support systems from Cisco, Avaya, Nortel, Siemens, and Mitel. Check out the video below to learn more about BlackBerry Mobile Voice System, how it integrates with the existing systems that many organizations have, and the benefits overall.

For more details on BlackBerry Mobile Voice System, head over to http://www.blackberry.com/mvs.

Does your business use BlackBerry Mobile Voice System? How has it benefited your organization in terms of increased productivity or cost reduction? Share in the comments below.