Knowledge Base – A BlackBerry product website that offers solutions to technical questions or issues you may be experiencing in a straightforward “get it done” format. The search function in Knowledge Base allows you to find specific topics for a specific device. You can also search for answers to questions on products like BlackBerry® Mobile Fusion, BlackBerry® Enterprise Server, BlackBerry Business Cloud Services and more. Once you find your question or topic, the answer will be broken down into sections: environment, overview, cause, resolution or workaround, and additional information. This format will help you to determine the problem, assess the situation, address any/all root causes, and provide a solution to fix the problem or keep it from happening again. There is also an “additional information” section containing any other pertinent information you many need. Learn more about the Knowledge Base here.

BlackBerry Support Community – This peer-to peer-support community is a place where customers can engage with BlackBerry technical enthusiasts for information on BlackBerry products and services. Once registered for the Forums, you can post new messages and reply to other member’s posts, receive e-mails when someone responds to a specific post or thread, exchange private messages with other members, and personalize your experience in the community with literally hundreds of customization settings.

Customer Success Stories – This website features case studies about companies who have deployed the BlackBerry solution to cut costs, improve efficiency, and streamline business processes. You can search case studies by region, industry and business size to find solutions that are most applicable to your needs. You can also view video case studies through this site. Take a look at some examples from The US National Weather Service, IBM and more.

[ YouTube link for mobile viewing ]

The BlackBerry Resource Center – Register to become a member of the Resource Center, your one-stop BlackBerry knowledge source, and take advantage of hundreds of great BlackBerry resources. You can also register for the BlackBerry Enterprise Application Showcase for on-demand access to learn how to expand your mobile office through key partner applications. Watch one of our many webcasts including the BlackBerry Mobile Fusion Series featuring technical demonstrations, videos and live Q&As for insight into the BlackBerry Mobile Fusion installation process and management tools. Also, be sure to take a look at the BlackBerry Unified Communications and Collaboration (UCC) Series to gain an understanding of the full suite of enterprise-ready applications available to mobilize UCC for BlackBerry smartphones, the BlackBerry® PlayBook™ tablet and even on third party devices running iOS® and Android™.

BlackBerry for Business Playlist on YouTube® – From BlackBerry Mobile Fusion to BlackBerry Mobile Conferencing to video case studies, the BlackBerry for Business playlist on YouTube is your resource for videos about BlackBerry products, services and resources. Many of the videos are tailored to businesses in specific countries and industry solutions, so make sure to take a good look around. There are also many more videos – with over 40 million views – on the Official BlackBerry YouTube Channel. Check out some of our other Featured Playlists including the BlackBerry PlayBook OS 2.0 playlist and the BlackBerry® 7 OS playlist too!

[ YouTube link for mobile viewing ]

Have you used any of these business resources? Which ones have you found most helpful? Let us know in the comments.

Hey everyone, it’s Milena from the BlackBerry® Customer Success Program at Research In Motion® (RIM®). Every day our team gets to talk to many of our customers doing business in new and better ways with the help of BlackBerry solutions. We wanted you to be able to easily access these great stories, and so we’re excited to share our recently re-launched North American Customer Success website. To check out success stories and case studies from Europe, the Middle East, and Africa, head over to the EMEA customer success website.

Some cool features of the updated site include:

• New carousel of case studies which includes improved search functionality – you’re now able to narrow your search by region, industry, language, business size, and more
• Featured videos and stories – scroll through our most recent success stories in written and video format
• Access our entire library of written and video case studies from A-Z or browse by Industry

Our library of success stories continues to grow every day. Be sure to check back often to access new or existing case studies to inspire you. So now I turn it to you: Have you come across a BlackBerry customer success story that you’d like to see showcased on our site? Share them with us at success@rim.com.

What strikes me about their work is that many started with the core strengths of the BlackBerry platform for email, security and IT management, but have gone much further in their visions. For example, many have branched out with BlackBerry apps they’ve created or deployed with partners – apps that make doing the business of government so much more efficient with better service to the public and real ROI.

Over the next six weeks, I’m going to share these stories – from policing and public safety to helping the deaf and hard of hearing communities, from making it easier on people who inspect parks, buildings and waterways to informing prime minister’s offices that need to stay on top of the news. We all know today’s governments are cash- and resource-strapped, but also have to meet an increased demand for services. These customers in Colombia, Scotland, California, Baltimore and Canada show exactly why BlackBerry helps them get the job done, and why BlackBerry remains the number one choice of government mobile customers.

Stay tuned for the coming blog posts and find out how BlackBerry is making a difference in governments around the world.

Are you a part of a government office that uses BlackBerry solutions? Tell us how you’ve used mobile technology to make a difference on your staff, your politicians, or your citizens.