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	<title>Inside BlackBerry for Business Blog &#187; resources</title>
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		<title>Inside BlackBerry for Business Blog &#187; resources</title>
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		<title>Have Questions about BlackBerry Enterprise Service 10 or How to Support BlackBerry 10 in Your Business?</title>
		<link>http://bizblog.blackberry.com/2013/05/blackberry10-bes10-training-resources-guides/</link>
		<comments>http://bizblog.blackberry.com/2013/05/blackberry10-bes10-training-resources-guides/#comments</comments>
		<pubDate>Fri, 03 May 2013 18:06:35 +0000</pubDate>
		<dc:creator>Luke Reimer</dc:creator>
				<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[How-to]]></category>
		<category><![CDATA[BES 10]]></category>
		<category><![CDATA[BlackBerry 10]]></category>
		<category><![CDATA[BlackBerry Enterprise Service 10]]></category>
		<category><![CDATA[certification]]></category>
		<category><![CDATA[Guides]]></category>
		<category><![CDATA[Manuals]]></category>
		<category><![CDATA[resources]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://bizblog.blackberry.com/?p=10790</guid>
		<description><![CDATA[Across our BlackBerry business social media channels there’s a lot of conversation going on about how to leverage existing investments while upgrading to the latest BlackBerry technology in order to take a mobile strategy to the next level. What’s the product roadmap for BlackBerry Enterprise Mobility Management (EMM)? What’s the upgrade path from a BlackBerry [&#8230;]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=bizblog.blackberry.com&#038;blog=17235672&#038;post=10790&#038;subd=rimbizblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>Across our <a href="http://us.blackberry.com/communities.html#business" target="_new">BlackBerry business social media channels</a> there’s a lot of conversation going on about how to leverage existing investments while upgrading to the latest BlackBerry technology in order to take a mobile strategy to the next level. What’s the product roadmap for BlackBerry Enterprise Mobility Management (EMM)? What’s the upgrade path from a BlackBerry Enterprise Server 5 to BlackBerry Enterprise Service 10? Can iOS and Android devices be managed by BES 10? These are all valid questions, and we’ve got the answers. </p>
<p>As part of the BlackBerry 10 Ready Program, we’ve put together a variety of resources, manuals, guides, interactive tutorials, webcasts, and more to get administrators and business decision makers up to speed on our new offerings and what’s to come. </p>
<p>Here are just a few of the resources that we’ve got in store to help get you up to speed: </p>
<p><strong><a href="http://ca.blackberry.com/business/blackberry-10-ready/webcast-series.html" target="_new">BlackBerry 10 and BES 10 Webcast Series </a></strong></p>
<p>This is by far one of the best ways to get up to speed on the BlackBerry enterprise product portfolio. Hear straight from BlackBerry executives and Product Management leaders, view installation guides, learn about how BlackBerry Technical Support Services are evolving to meet your needs, and so much more. If there’s one resource that you check out from this article, let it be this one! </p>
<p><strong><a href="http://docs.blackberry.com/en/admin/?userType=2" target="_new">Guides, Tutorials, and Administrator Documentation </a></strong></p>
<p>Get the practical, step-by-step advice you need to get up and running on the key BlackBerry technologies that help you manage and protect your mobile devices. The administrator documentation for BlackBerry Enterprise Service 10 and the BlackBerry Unified communication and collaboration software will get you started in no time. </p>
<p><span id="more-10790"></span></p>
<p><strong><a href="http://docs.blackberry.com/en/smartphone_users/?userType=1" target="_new">BlackBerry Product Manuals </a></strong></p>
<p>The product manuals for BlackBerry smartphones, tablets, device management software, and accessories are all posted on the BlackBerry web site. Get up to speed on devices that you’re planning to support in your business, or learn more as an individual customer to maximize your experience. </p>
<p><strong><a href="http://www.blackberry.com/training/" target="_new">Training </a></strong></p>
<p>Whether it’s <a href="http://www.blackberry.com/blackberry101" target="_new">web-based</a> or instructor-led by a BlackBerry Authorized Training Partner, there are a ton of great courses, videos, job-aids, and documentation that you can take advantage of. Don’t forget that we’re also offering <a href="http://bizblog.blackberry.com/2013/04/blackberry-10-trained-and-certified/" target="_new">BlackBerry 10 Training and Certification at BlackBerry Live</a>. </p>
<p><strong><a href="http://helpblog.blackberry.com/" target="_new">Inside BlackBerry Help Blog</a></strong></p>
<p>Our friends over at the Inside BlackBerry Help Blog are constantly crafting and publishing articles with tips and tricks, how-to’s, video demonstrations, technical resources, and more. Currently, a few of the top viewed posts include:</p>
<ul>
<li><a href="http://helpblog.blackberry.com/2013/01/set-up-blackberry-z10/" target="_new">How to set up a BlackBerry Z10 smartphone</a></li>
<li><a href="http://helpblog.blackberry.com/2013/02/how-to-setup-outlook-to-wirelessly-synchronize-your-contacts-and-calendar-with-a-blackberry-z10-smartphone/" target="_new">How to set up Outlook to wireless synchronize your contacts and calendar</a></li>
<li><a href="http://helpblog.blackberry.com/2013/03/blackberry-z10-battery-tips/" target="_new">Ten ways to extend your BlackBerry Z10 battery life. </a></li>
</ul>
<p>Still looking for answers and haven’t found them in the resources listed above? Make sure you check out <a href="http://supportforums.blackberry.com/" target="_new">supportforums.blackberry.com</a> and <a href="http://www.troubleshootingtoolkit.com/" target="_new">TroubleshootingToolkit.com</a> as well.</p>
<br />  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/rimbizblog.wordpress.com/10790/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/rimbizblog.wordpress.com/10790/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=bizblog.blackberry.com&#038;blog=17235672&#038;post=10790&#038;subd=rimbizblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>5 BlackBerry Business Resources You Should Know About</title>
		<link>http://bizblog.blackberry.com/2012/10/blackberry-business-resources/</link>
		<comments>http://bizblog.blackberry.com/2012/10/blackberry-business-resources/#comments</comments>
		<pubDate>Fri, 05 Oct 2012 13:59:01 +0000</pubDate>
		<dc:creator>Luke Reimer</dc:creator>
				<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[Feature]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[case studies]]></category>
		<category><![CDATA[Knowledge Base]]></category>
		<category><![CDATA[resources]]></category>
		<category><![CDATA[Support Forums]]></category>
		<category><![CDATA[videos]]></category>
		<category><![CDATA[youtube]]></category>

		<guid isPermaLink="false">http://bizblog.blackberry.com/?p=8795</guid>
		<description><![CDATA[With the volume of information available to us on the internet, finding the right information in a timely manner to make an informed decision or assistance with an issue that arises can sometimes be a challenge. Here are five BlackBerry® business online resources you should know about to help you find the information you need [&#8230;]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=bizblog.blackberry.com&#038;blog=17235672&#038;post=8795&#038;subd=rimbizblog&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
				<content:encoded><![CDATA[<p>With the volume of information available to us on the internet, finding the right information in a timely manner to make an informed decision or assistance with an issue that arises can sometimes be a challenge. Here are five BlackBerry® business online resources you should know about to help you find the information you need when you need it.</p>
<p><strong><a href="http://blackberry.com/btsc" target="_new">Knowledge Base</a></strong> &#8211; A BlackBerry product website that offers solutions to technical questions or issues you may be experiencing in a straightforward “get it done” format.  The search function in Knowledge Base allows you to find specific topics for a specific device.  You can also search for answers to questions on products like <a href="http://btsc.webapps.blackberry.com/btsc/microsites/msbrowse.do?UMBrowseSelection=SG_BLACKBERRYMOBILEFUSION_1_1" target="_new">BlackBerry® Mobile Fusion</a>, <a href="http://btsc.webapps.blackberry.com/btsc/microsites/msbrowse.do?UMBrowseSelection=SG_BLACKBERRYENTERPRISESERVER_4_1" target="_new">BlackBerry® Enterprise Server</a>, <a href="http://btsc.webapps.blackberry.com/btsc/microsites/msbrowse.do?UMBrowseSelection=SG_BLACKBERRY_BUSINESSCLOUDSERVICES_1_1" target="_new">BlackBerry Business Cloud Services</a> and more. Once you find your question or topic, the answer will be broken down into sections: environment, overview, cause, resolution or workaround, and additional information. This format will help you to determine the problem, assess the situation, address any/all root causes, and provide a solution to fix the problem or keep it from happening again.  There is also an “additional information” section containing any other pertinent information you many need.  Learn more about the <a href="http://helpblog.blackberry.com/2012/08/knowledge-base/" target="_new">Knowledge Base here</a>.</p>
<p><strong><a href="http://supportforums.blackberry.com/" target="_new">BlackBerry Support Community</a></strong> &#8211; This peer-to peer-support community is a place where customers can engage with BlackBerry technical enthusiasts for information on BlackBerry products and services.  Once <a href="http://supportforums.blackberry.com/t5/user/userregistrationpage?dest_url=http%3A%2F%2Fsupportforums.blackberry.com%2Ft5%2Fhelp%2Ffaqpage" target="_new">registered</a> for the Forums, you can post new messages and reply to other member’s posts, receive e-mails when someone responds to a specific post or thread, exchange private messages with other members, and personalize your experience in the community with literally hundreds of customization settings.</p>
<p><span id="more-8795"></span></p>
<p><img src="http://rimbizblog.files.wordpress.com/2012/10/biz-resources-1.jpg?w=550&#038;h=356" alt="" title="" width="550" height="356" class="aligncenter size-full wp-image-8797" /></p>
<p><strong><a href="http://us.blackberry.com/company/news/success.html" target="_new">Customer Success Stories</a></strong> &#8211; This website features case studies about companies who have deployed the BlackBerry solution to cut costs, improve efficiency, and streamline business processes.  You can search case studies by region, industry and business size to find solutions that are most applicable to your needs.  You can also view video case studies through this site.  Take a look at some examples from <a href="http://us.blackberry.com/company/news/success/detail.us-national-weather-service.html" target="_new">The US National Weather Service</a>, <a href="http://us.blackberry.com/company/news/success/detail.ibm.html" target="_new">IBM</a> and <a href="http://us.blackberry.com/company/news/success.html" target="_new">more</a>.</p>
<p style="text-align:center;"><span class='embed-youtube' style='text-align:center; display: block;'><iframe class='youtube-player' type='text/html' width='560' height='315' src='http://www.youtube.com/embed/WtoX59n5KN0?version=3&#038;rel=1&#038;fs=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;wmode=transparent' frameborder='0'></iframe></span></p>
<p style="text-align:center;">[ <a href="http://www.youtube.com/watch?v=WtoX59n5KN0" target="_new">YouTube link for mobile viewing</a> ]</p>
<p><strong><a href="http://blackberryresourcecenter.virtualevents365.com/webcasts.php" target="_new">The BlackBerry Resource Center</a></strong> &#8211; Register to become a member of the Resource Center, your one-stop BlackBerry knowledge source, and take advantage of hundreds of great BlackBerry resources.  You can also register for the <a href="http://blackberryresourcecenter.virtualevents365.com/solution.php" target="_new">BlackBerry Enterprise Application Showcase</a> for on-demand access to learn how to expand your mobile office through key partner applications.  Watch one of our many webcasts including the <a href="http://blackberryresourcecenter.virtualevents365.com/tech.php" target="_new">BlackBerry Mobile Fusion Series</a> featuring technical demonstrations, videos and live Q&amp;As for insight into the BlackBerry Mobile Fusion installation process and management tools. Also, be sure to take a look at the <a href="http://blackberryresourcecenter.virtualevents365.com/ucc.php" target="_new">BlackBerry Unified Communications and Collaboration (UCC) Series</a> to gain an understanding of the full suite of enterprise-ready applications available to mobilize UCC for BlackBerry smartphones, the BlackBerry® PlayBook™ tablet and even on third party devices running iOS® and Android™.</p>
<p><img src="http://rimbizblog.files.wordpress.com/2012/10/biz-resources-2.jpg?w=550&#038;h=275" alt="" title="" width="550" height="275" class="aligncenter size-full wp-image-8796" /></p>
<p><strong><a href="http://www.youtube.com/playlist?list=PL2FB7B87244729951" target="_new">BlackBerry for Business Playlist on YouTube®</a></strong> &#8211; From <a href="http://www.youtube.com/watch?v=tw-UL0BSrUw&amp;list=PL2FB7B87244729951&amp;index=1&amp;feature=plpp_video" target="_new">BlackBerry Mobile Fusion</a> to <a href="http://www.youtube.com/watch?v=9eY_CXmnF48&amp;list=PL2FB7B87244729951&amp;index=2&amp;feature=plpp_video" target="_new">BlackBerry Mobile Conferencing</a> to <a href="http://www.youtube.com/watch?v=PssUHrPqGnQ&amp;list=PLB05FF515D669F566&amp;feature=plpp" target="_new">video case studies</a>, the BlackBerry for Business playlist on YouTube is your resource for videos about BlackBerry products, services and resources.  Many of the videos are tailored to businesses in specific countries and industry solutions, so make sure to take a good look around.  There are also many more videos – with over 40 million views &#8211; on the <a href="http://www.youtube.com/user/BlackBerry" target="_new">Official BlackBerry YouTube Channel</a>.  Check out some of our other Featured Playlists including the <a href="http://www.youtube.com/playlist?list=PL3F536E2B18BBDDF3&amp;feature=plcp" target="_new">BlackBerry PlayBook OS 2.0 playlist</a> and the <a href="http://www.youtube.com/playlist?list=PLB60715693483C32B&amp;feature=plcp" target="_new">BlackBerry® 7 OS playlist</a> too!</p>
<p style="text-align:center;"><span class='embed-youtube' style='text-align:center; display: block;'><iframe class='youtube-player' type='text/html' width='560' height='315' src='http://www.youtube.com/embed/videoseries?list=PL2FB7B87244729951&#038;hl=en_US' frameborder='0'></iframe></span></p>
<p style="text-align:center;">[ <a href="http://www.youtube.com/watch?v=tw-UL0BSrUw&amp;list=PL2FB7B87244729951&amp;index=1&amp;feature=plpp_video" target="_new">YouTube link for mobile viewing</a> ]</p>
<p>Have you used any of these business resources? Which ones have you found most helpful? Let us know in the comments.</p>
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