5 Ways to Maximize your BlackBerry Enterprise connectivity

Enterprise

Attention all BlackBerry Enterprise Server (BES) administrators and IT managers – this blog post is for you!

The best defense is a good offense, including when it comes to your BlackBerry Enterprise Server (BES) and BlackBerry Enterprise Service 10 settings for enterprise mobility management. By regularly reviewing your settings, you’re helping your business maintain its important connectivity to the BlackBerry infrastructure and ensure the best possible BlackBerry experience.

BlackBerry executives want to ensure our customers are fully equipped to maximize their investment in BlackBerry technology and services. “BlackBerry has invested in the expansion of our infrastructure in an effort to continuously improve resiliency and scalability to meet the ever-evolving needs of our customers and BlackBerry’s continued global growth,” said Jeff Holleran, Senior Director of Enterprise Product Management. “We want to help ensure our customers have the best possible BlackBerry experience, and one way to do this is by encouraging administrators to regularly check that the correct SRP and IP addresses are being used to connect to the BlackBerry infrastructure.”

Here are five tips to optimize your BlackBerry Enterprise Server connectivity to the BlackBerry infrastructure:

  1. Review Knowledge Base (KB) articles KB16738, KB03735, and KB04359 available at www.blackberry.com/btsc/. These include technical information on the recommended BES configuration settings.
  2. Conduct a BlackBerry SRP test before making changes on your firewall to confirm whether or not your firewall is configured properly and validate the intended SRP path. (This applies to both BlackBerry Enterprise Server 5.x and BlackBerry Enterprise Service 10)
    • Fig. 1: Here is a screenshot of the “bbsrptest” tool what you will see when conducting a BlackBerry SRP test. Note: You would substitute the host name for the SRP address/host that your company connects to (or proxy if you are using a specific proxy), as well as a custom port.
    • Fig. 2 If you’re a BES 5.x customer you can also go into the BlackBerry Server Configuration panel settings and click on the BlackBerry Router tab. Here you will find the Router settings which includes the SRP Address, SRP host port (outbound), and BlackBerry services connection port (inbound). There is also a “Test Connection” button which displays which SRP address and port it is attempting to connect to and whether it is successful.
  3. Verify that the appropriate country SRP address and IP ranges are allowed through your corporate network firewall.
  4. If you are using proxy servers, view recommended configuration for SRP connections through a proxy here KB19236.
  5. BES administrators should review settings regularly as updates are added to the KB articles as required.

The knowledge base articles referenced will help ensure your BlackBerry Enterprise connectivity and corporate firewall settings stay up to date, are configured correctly, and help you determine if these changes apply to your business. To check for any changes that can impact your business, take a look at the KB article links provided in the tips above for more details.

So there you have it – five tips to maximize your BlackBerry Enterprise Server and BlackBerry Enterprise Service 10 settings by ensuring you are configured correctly. We are committed to keeping your business moving!

If you have any questions that are not answered in the KB articles, please follow your standard BlackBerry support path. In addition, you can head on over to the BlackBerry Community Support Forums – Business Support Forums.

About Steph F.

Steph has been with Research In Motion since January 2009, most recently as a Communications Advisor on the Corporate PR team. With experience within the RIM Customer Support Operations organization, the Office of the CIO and the Enterprise and Government Public Relations team, Steph enjoys being a part of all things BlackBerry. Steph engages daily with the BlackBerry For Business community, which gives her an opportunity to connect with enterprise business leaders online. An ink-slinger of the fussiest sort, Steph has experience supporting senior executives (personal correspondence, keynote appearances and media interviews) and event management (press conferences, product launches and trade shows). Outside the office, Steph is a self-proclaimed oenophile, globe trotter and foodie-in-training. She also loves westies and accountants.

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