Have Questions about BlackBerry Enterprise Service 10 or How to Support BlackBerry 10 in Your Business?


Across our BlackBerry business social media channels there’s a lot of conversation going on about how to leverage existing investments while upgrading to the latest BlackBerry technology in order to take a mobile strategy to the next level. What’s the product roadmap for BlackBerry Enterprise Mobility Management (EMM)? What’s the upgrade path from a BlackBerry Enterprise Server 5 to BlackBerry Enterprise Service 10? Can iOS and Android devices be managed by BES 10? These are all valid questions, and we’ve got the answers.

As part of the BlackBerry 10 Ready Program, we’ve put together a variety of resources, manuals, guides, interactive tutorials, webcasts, and more to get administrators and business decision makers up to speed on our new offerings and what’s to come.

Here are just a few of the resources that we’ve got in store to help get you up to speed:

BlackBerry 10 and BES 10 Webcast Series

This is by far one of the best ways to get up to speed on the BlackBerry enterprise product portfolio. Hear straight from BlackBerry executives and Product Management leaders, view installation guides, learn about how BlackBerry Technical Support Services are evolving to meet your needs, and so much more. If there’s one resource that you check out from this article, let it be this one!

Guides, Tutorials, and Administrator Documentation

Get the practical, step-by-step advice you need to get up and running on the key BlackBerry technologies that help you manage and protect your mobile devices. The administrator documentation for BlackBerry Enterprise Service 10 and the BlackBerry Unified communication and collaboration software will get you started in no time.

BlackBerry Product Manuals

The product manuals for BlackBerry smartphones, tablets, device management software, and accessories are all posted on the BlackBerry web site. Get up to speed on devices that you’re planning to support in your business, or learn more as an individual customer to maximize your experience.


Whether it’s web-based or instructor-led by a BlackBerry Authorized Training Partner, there are a ton of great courses, videos, job-aids, and documentation that you can take advantage of. Don’t forget that we’re also offering BlackBerry 10 Training and Certification at BlackBerry Live.

Inside BlackBerry Help Blog

Our friends over at the Inside BlackBerry Help Blog are constantly crafting and publishing articles with tips and tricks, how-to’s, video demonstrations, technical resources, and more. Currently, a few of the top viewed posts include:

Still looking for answers and haven’t found them in the resources listed above? Make sure you check out supportforums.blackberry.com and TroubleshootingToolkit.com as well.

About Luke Reimer

@Luke_Reimer is a Senior Marketing Manager at BlackBerry helping to design, launch, and manage enterprise marketing programs - particularly concerning content across digital mediums. Beyond spreading BlackBerry goodness in enterprise communities, you can find Luke cooking up a storm, out on his motorcycle (when Canadian weather allows), or digging into a good science fiction book.

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