BBM Enterprise: Easy, Secure IM with Strong IT Control


Earlier this year, we introduced the concept of ‘BBM Enterprise Plus’ (formerly known as BBM Protected) enabling users to extend the security of BBM Enterprise to non-BBM Enterprise users. It allows for faster communication, collaboration, and decision-making with contacts inside and outside of your organization – such as customers, partners, and clients – while giving users an added level of encryption on all their chats.

Starting today, we’re releasing another tool to amplify productivity within your organization: BBM Enterprise Cloud Directory Service. Simply by turning on an IT Policy in the cloud-based Admin Console, BBM Enterprise users in your organization can connect and chat with coworkers in an instant – with no BBM Invite required. When the IT Policy is turned on, BBM Enterprise users in an organization receive an in-app notification to enter their First Name and Last Name – which is stored in their BBM Profile. Then users, whether they are using an iOS, Android, or BlackBerry smartphone, can search by first name or last name, then start chatting with their coworkers instantly.

Finding coworkers with BBM Enterprise Cloud Directory Service is simple. Here’s how it works:

Screenshot #1 - BBM Contacts

Use the Search feature in BBM.

Screenshot #2 - Search

Start typing a coworker’s First Name and/or Last Name.

Screenshot #3 - Start typing

Matching coworkers are presented. Select a coworker and start chatting!

And unlike consumer instant messaging apps that leave little control capabilities for IT Admins, BBM Enterprise offers simple deployment and multi-OS management via a single, cloud-based console with Enterprise Identity by BlackBerry Admin Console.

In addition to the BBM Cloud Directory Service IT Policy, BBM Enterprise now offers two additional management controls:

  1. BBM Enterprise Wipe Data’: this IT Policy enables IT Admins to increase control over corporate data by having the ability to remotely wipe all BBM activity including: Contacts, Chats, Groups, Channels, and BBM Enterprise encryption and signing keys. The user retains ownership for their BBID credentials for future use. With a range of device deployment models in any given organization where some devices may be corporately-owned and some BYOD, having the ability to remotely wipe corporate data ensures IT Admins have the peace of mind that corporate data will not be left vulnerable when an employee departs an organization.
  2. BBM Enterprise Disable BBM Channels’: this IT Policy gives IT Admins the flexibility to turn off BBM Channels by user, which controls content access for users in their organization.

BBM Enterprise gives organizations all the productivity benefits of instant messaging, with the management and control that IT Admins are looking for. When security is paramount, BBM Enterprise is the ideal solution. It delivers an instant messaging service with enterprise-grade encryption along with the full feature set of a consumer IM app: one-on-one, multi-person, and Group chats, as well as file share and BBM Voice calls for Android, iOS, and BlackBerry devices.

This update has started rolling out today, and may take up to a couple of days to be pushed to your device.

Find out more or start using BBM Enterprise now!

About Jessica Malik

Jessica is the Product Marketing lead for the 'Communication & Collaboration' offering of BlackBerry's Enterprise Portfolio, enabling organizations to realize the potential of their mobile communications strategy. Away from work, Jessica is a winter-sports enthusiast, avid traveler, and a marathon runner.

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