Customer Spotlight: BBM Enterprise and BES12 Secure Communications for this Innovative Hospital

Case Study

We’ve talked before about the importance of protecting personal health information and patient data. With this weeks’ eHealth conference taking place in Toronto, we wanted to highlight this BlackBerry customer that takes patient data and security of messages very seriously.


Grand River Hospital (above) provides acute care, rehabilitation services and supportive care to more than 700,000 residents. It is a forward-thinking community hospital focused on improving the quality of patient care, and is dedicated to improving accessibility and patient safety. One way that Grand River is innovating is with its mobility solution.

Hospital workers are naturally mobile. Doctors, nurses and clinicians are rarely sitting at a desk. They need the ability to communicate with one another in real time, often about patients that they’re caring for. Grand River has a mixed mobile deployment model, with corporate-deployed BlackBerry devices for management and staff and a bring-your-own-device (BYOD) model for their physicians and other staff.

Grand River Hospital decided to deploy BBM Enterprise (formerly known as BBM Protected) as their mobile communication tool of choice for doctors and staff. Now, the staff at Grand River can communicate and collaborate with each other in real-time using BBM Enterprise, which leverages the familiar BBM instant messaging interface used by millions of people around the world with an added layer of encryption. BBM Enterprise works on iOS, Android™, and BlackBerry smartphones.

Grand River Hospital is also upgrading to BES12 for enterprise mobility management (EMM) to securely manage its deployment of BlackBerry 10 smartphones and enable access for physicians who use their own mobile devices such as iOS and Android smartphones to access the hospital network.

GRH Colour high res- no bar“We needed to give our physicians and staff a secure mobile communications tool for real-time collaboration about patient status,” said Gary Higgs, Chief Information Officer of Grand River Hospital. “We considered multiple options, but BBM Enterprise was the ideal fit for our requirements, as it’s secure, easy to use and platform agnostic, allowing us to deploy it across the range of mobile devices in our environment. The BlackBerry solution including BBM Enterprise and BES12 allows us to maintain the security and privacy of our patient data while empowering our users with the tools they need to provide the best possible care to our patients.”

We had the opportunity to speak to Kathleen Lavoie, Grand River Hospital’s Corporate Director of Information Management and Chief Privacy Officer, who had this to say about BBM Enterprise: “In addition to high-quality care, the security of personal health information is one of the most important responsibilities we must fulfill for our patients,” she explains. “Everyday text messaging would not work for us. We need a service that’s secure and encrypted so our patients’ health information remains private.”

Read more about Grand River in this press release.

We know you have lots of questions about BBM Enterprise and the eBBM Suite. Head on over to BBM Enterprise for more information.

And, as always, please check out our BlackBerry Customer Success landing page for more fantastic BlackBerry Success Stories. Stay tuned for a full case study on this customer, coming soon!

About Nadia S.

I lead the Customer Success Program at BlackBerry. I am always on the lookout for stories that highlight our customers' successful and innovative use of BlackBerry solutions. Check out more stories here:

Join the conversation

Show comments Hide comments
+ -
blog comments powered by Disqus