Predicting and Preventing Mobility Downtime: How IT is Peering Into the Future



These days, IT administrators have a pretty tough job. Between mobility, cloud computing and the consumerization of IT, infrastructural complexity within enterprise has never been greater. The fact that IT operations are in constant flux and rarely receive enough funding hardly helps matters, either.

“Complexity grows over time,” Bryson Koehler, CIO of The Weather Company, told Computer World. “Systems are built to do one thing, then they’re modified and morphed to do things they were never meant to do.”

The more moving parts there are in a system, the greater the chance that something will go wrong. Now more than ever, IT departments need a powerful way to analyze the numerous components within their organization so that they can take action to prevent downtime.

The high costs of downtime

We all know that downtime is costly, and even a slight interruption can cost an organization a mint. Consider, for example, a recent IDC survey of Fortune 1000 companies. For the organizations surveyed, unplanned application downtime accounts for losses between $1.25 billion and $2.5 billion a year.

The more mobile devices become embedded in how we do business, the more critical it is that IT departments have access to advanced monitoring systems. When you think about it, the impact of outages and glitches runs the gamut from minor to catastrophic. At one end, a sales rep may not be able to submit an order using a tablet while sitting with a customer. At the other, a surgeon may not be able to reach a colleague when it matters most.

Why advanced monitoring is the answer

Basic monitoring platforms are exactly that – basic. They don’t possess the capability to perform preventative troubleshooting, high-level infrastructure planning or enhanced performance analysis. They don’t provide a holistic view of the mobility messaging environment from device through network, nor do they provide data on a mobile network’s health.

Advanced monitoring does all this and more.

BES12 squareBES12 is a powerful, multi-OS EMM solution. With the capacity to manage and control an organization’s entire mobile infrastructure from a single console, administrators can ward off a wide range of mobile threats. The basic monitoring capabilities built into BES12 help them keep tabs on their environment’s performance.

BlackBerry has augmented these core functionalities through close integration with its trusted partners GSX and iSEC7 to provide intuitive and advanced monitoring solutions that address the full spectrum of challenges in mobile monitoring.

With these advanced solutions, IT teams can:

  • Monitor multiple infrastructure components, with real-time alerting and troubleshooting. Admins can troubleshoot and repair issues remotely, and single-screen management frees up their time, as they don’t need to devote as much effort to searching for issues or managing them when they become problematic.
  • Monitor service levels and compliance to get a live view of a mobile infrastructure’s health. This results in simpler, more streamlined IT operations where monitoring is concerned.
  • Run detailed reports for capacity planning, allowing IT to more accurately forecast resource requirements and spot system trends. This in turn allows them to focus more on fixing and avoiding issues rather than searching for data.
  • Set customized alerts and access reporting, trend analysis, usage and availability data for forecasting purposes. By taking a proactive approach, IT reduces helpdesk calls and incident repair time. Administrators can then set thresholds to maintain uptime, help detect bottlenecks and prevent future issues from surprising anyone.

With advanced monitoring your organization can maximize productivity, reduce downtime and lighten the burden on IT. Find out more about advanced monitoring in this new whitepaper: Why Mission-Critical Mobility Today Demands Advanced EMM Monitoring.

Learn more about both GSX Solutions and ISEC7.

About Phil Cheetham

I am a Senior Enterprise Marketing Manager at BlackBerry, focused on designing, launching and managing enterprise marketing programs globally.

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