BES12.5 Update: What You Need to Know About New Features in the Management Console, Licensing, and Good Dynamics


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BES12.5, the latest update to BlackBerry Enterprise Service 12, has just been released as a service pack update for BES12. Among the many upgrades in BES12.5 that will improve your ability to manage mobile devices in the enterprise, we’ve added new features for the management console, licensing, and Good Dynamics. Read on below to learn more about those new updates, then click over to our other blog post to learn what BES12.5 adds for managing iOS, Android, Samsung KNOX, Windows 10, IBM Notes Traveler, Pulse Secure, the self-service console, and the BlackBerry Connectivity Node.

Management console

View available updates for iOS devices: You can now view updates that are available for iOS devices on the User Details page in the management console.

Manage security audit event logging: Security audit event logging can be enabled and configured from the Settings > Infrastructure > Audit configuration menu. You can export the security event audit log to a .csv file.

Use app categories: You can create categories for the apps that you add to the app list and filter your app list by category. On Android and iOS devices, the apps are organized into these categories in the user’s work apps list.

View the status of BlackBerry Collaboration Service instances on the BES12 Instances screen: You can view the status of each BlackBerry Collaboration Service instance in your domain on the Settings > Infrastructure > BES12 Instances screen. The status provides information about whether the BlackBerry Collaboration Service is running or stopped and the BlackBerry Collaboration Service version that is installed.

Businessman using cell phone in officeCreate email templates: You can now use an HTML editor to create the templates for device activation emails and compliance notifications, allowing you to format the text and include corporate images. Some new default email templates are provided.

Get expanded device conditions in compliance profiles: You can now specify whether devices that have not been in contact with BES12 for a specified length of time are non-compliant. You can also add a list of restricted OS versions and device models to compliance profiles and select the actions that occur if the user does not correct the issue.

Manage attestation for Samsung KNOX devices: You can turn on attestation so that BES12 sends challenges to test the authenticity and integrity of Samsung KNOX devices.

Simplify management of Android for Work apps: Android for Work apps no longer need to be added to an app group to be sent to Android for Work devices. If you have connected BES12 to a Google domain, you can send apps to Android for Work devices, just like any other Android device.

Customize the console: You can change the color scheme of the BES12 management console.

Gain offboarding protection for directory-linked groups: When you configure the settings for directory-linked groups, you can select offboarding protection. Offboarding protection requires two consecutive synchronization cycles before user accounts or device data are deleted from BES12. This feature helps to prevent unexpected deletions that can occur because of latency in directory replication.


Take advantage of Good Secure EMM Suites features: Good Secure EMM Suites allows your organization to use both BES12 EMM and Good Dynamics features. Some suites also allow you to use BES12 value-added services.

Mix device-based and user-based licenses: Device-based licenses allow a user to activate one device with one license. User-based licenses allow a user to activate up to seven devices with one license. You can use device-based licenses, user-based licenses, or both.

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Good Dynamics

Generate Good Dynamics access keys: If you have connected your BES12 and Good Dynamics environments, you do not have to login to Good Control to generate an access key for devices that are not activated on BES12. You can simply add the user to BES12 and generate an access key from there.

Perform Good Dynamics app commands: After a Good Dynamics app has been installed on a device, you can perform actions on the apps. For example, you can delete app data if a user has lost a device.

Send user certificates to Good-enabled devices: If you have integrated BES12 and Good Dynamics, you can add a client certificate to a user account that is specifically for Good-enabled devices, or users can add the certificate in BES12 Self-Service.

Disable the ability to add users to Good Control: Users are synchronized between BES12 and Good Control only when users are created in BES12. You can turn off the ability to create users in Good Control to make sure that users are not created in Good Control without also being created in BES12.

For more information about these and other BES12 features, visit the BES12 page on the BlackBerry Help blog. And don’t forget to read our other post about how BES12.5 can turn you into an EMM hero with new features for managing iOS, Android, Samsung KNOX, Windows 10, IBM Notes Traveler, Pulse Secure, the self-service console, and the BlackBerry Connectivity Node.

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