BES12 Cloud Update: Part 1 – New Management Console and Migration Features


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We’ve just released the latest update to BlackBerry Enterprise Service 12 Cloud. Among the many upgrades in BES12 Cloud that will improve your ability to manage mobile devices in the enterprise, we’ve added new features for the management console and migration.

Read on below to learn more about those new updates, then click over to our other blog post to learn what BES12.5 Cloud adds for managing iOS, Android, Samsung KNOX, Windows 10, IBM Notes Traveler, Pulse Secure, the self-service console, and the BlackBerry Connectivity Node.

Management Console

  • View available updates for iOS devices: You can now view updates that are available for iOS devices on the User Details page in the management console.
  • Use app categories: You can create categories for the apps that you add to the app list and filter your app list by category. On Android and iOS devices, the apps are organized into these categories in the user’s work apps list.
  • Get expanded device conditions in compliance profiles: You can now specify whether devices that have not been in contact with BES12 for a specified length of time are non-compliant. You can also add a list of restricted OS versions and device models to compliance profiles and select the actions that occur if the user does not correct the issue.
  • Manage attestation for Samsung KNOX devices: You can turn on attestation so that BES12 sends challenges to test the authenticity and integrity of Samsung KNOX devices.
  • Simplify management of Android for Work apps: Android for Work apps no longer need to be added to an app group to be sent to Android for Work devices. If you have connected BES12 to a Google domain, you can send apps to Android for Work devices, just like any other Android device.
  • Customize the console: You can change the color scheme of the BES12 management console.
  • Cloud Computing on NapkinEnhance device activation emails and compliance notification: You can now use an HTML editor to create the templates for device-activation emails and compliance notifications, allowing you to format the text and include corporate images. Some new default email templates are provided.
  • Gain offboarding protection for directory-linked groups: When you configure the settings for directory-linked groups, you can select offboarding protection. Offboarding protection requires two consecutive synchronization cycles before user accounts or device data are deleted from BES12. This feature helps to prevent unexpected deletions that can occur because of latency in directory replication.

Migrating From BES12 On-Premises

  • Migration: You can now migrate users, devices, groups, and other data from an on-premises BES12 source database. The source BES12 instance must be at version 12.5 or later. You configure the source database in the BlackBerry Connectivity Node management console and then use the BES12 Cloud management console to migrate the data.

For more information about these and other BES12 Cloud features, visit the BES12 Cloud page on BlackBerry Help. And don’t forget to read part 1 of this series on new device, self-service console, BlackBerry Connectivity Node, and other features in BES12 Cloud.

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